Customer Experience Manager - AreenSwiss Mall, Switzerland
As the Customer Experience Manager at AreenSwiss Mall, you will be the driving force behind creating an unparalleled and memorable shopping experience for our visitors. Your role is pivotal in ensuring that every interaction reflects the luxury, sophistication, and hospitality synonymous with AreenSwiss Mall.
Visitor Engagement:
- Develop and implement strategies to enhance customer engagement, ensuring visitors feel welcomed and valued throughout their journey at AreenSwiss Mall.
Service Excellence:
- Set and uphold high standards of service excellence, training and guiding the mall staff to provide personalized and attentive service to every customer.
Customer Feedback and Insights:
- Implement mechanisms to gather customer feedback and insights, using the information to continuously improve and tailor services to meet customer expectations.
Event and Promotion Coordination:
- Collaborate with the marketing team to coordinate events and promotions that contribute to an enhanced overall customer experience.
Resolution Management:
- Address customer concerns and inquiries promptly and effectively, ensuring a swift and satisfactory resolution to maintain positive customer relations.
Staff Training and Development:
- Conduct training programs for mall staff to enhance their customer service skills and ensure a consistent customer experience across all touchpoints.
Experience and Qualifications:
- Proven experience in customer experience management or a related field, preferably in a luxury retail or mall environment.
- Strong interpersonal and communication skills, with the ability to connect with customers and create positive experiences.
- Exceptional problem-solving and conflict resolution abilities.
- Understanding of luxury customer expectations and an ability to translate them into operational strategies.
- Previous experience in training and developing staff in delivering outstanding customer service.
Join AreenSwiss Mall: If you are a customer-centric professional with a passion for creating exceptional experiences in a luxury environment, we invite you to be part of the AreenSwiss Mall family. Elevate your career and contribute to the legacy of Swiss luxury. Apply today by submitting your resume and cover letter to [insert application email].
