Mall Concierge Manager - AreenSwiss Mall, Switzerland
As the Mall Concierge Manager at AreenSwiss Mall, you will be the ambassador of luxury hospitality, overseeing the concierge services to create an exceptional experience for visitors and tenants. Your role is pivotal in elevating AreenSwiss Mall’s reputation as a premier destination for luxury shopping and personalized service
Concierge Team Leadership:
- Lead and manage the concierge team, ensuring a high level of professionalism, customer service, and attention to detail.
- Provide training and guidance to maintain exceptional service standards.
Visitor Services:
- Oversee the provision of concierge services to visitors, including information on stores, promotions, events, and local attractions.
- Anticipate and fulfill the needs and preferences of visitors to enhance their overall experience.
Tenant Support:
- Act as a liaison between tenants and the concierge team, facilitating communication and collaboration to meet tenant and visitor expectations.
Personalized Services:
- Develop and implement personalized services for VIP visitors, enhancing their shopping experience with tailored recommendations and assistance.
Event Support:
- Collaborate with marketing and event teams to provide concierge services during special events, promotions, and exclusive launches.
Experience and Qualifications:
- Proven experience in hospitality management or concierge services, preferably in a luxury retail or mall setting.
- Strong leadership and team management skills, with a focus on delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to engage effectively with visitors, tenants, and stakeholders.
- Knowledge of the Swiss retail market and an appreciation for luxury retail standards.
- Flexibility to work during mall operating hours and special events.
Join AreenSwiss Mall: If you are a hospitality professional with a passion for creating memorable experiences and providing unparalleled service in a luxury environment, we invite you to be part of the AreenSwiss Mall family. Elevate your career and contribute to the legacy of Swiss luxury. Apply today by submitting your resume and cover letter to [insert application email].
